SHIPPING
DESPATCH
TOOLS & EQUIPMENT
We aim to dispatch all orders received before 17:00 Monday to Thursday within two working days. Orders received on Friday, Saturday or Sunday are shipped the following Tuesday (Where Monday is a Bank Holiday, goods are dispatched the second working day after the holiday).
BODY STANDS
We dispatch body stands three working days after receiving the order. This allows us time to check the stands and pack them securely. We ship via UPS or Parcelforce; delivery is usually made within two working days after dispatch.
UK POSTAGE & PACKING RATES
Our standard shipping prices are:
TOOLS & EQUIPMENT
Total Spend Delivery Charge
Any amount Free
FULL-SIZE BODY STAND
£36.00 UPS or Parcelforce
HALF-SCALE BODY STAND
FCE Ilina, Lana, Ida, Nora, Harvey, Monty & Gordon - Free Standard Delivery
Everything is picked, packed and despatched from our London warehouse.
SHORTAGES, RETURNS & REFUNDS
SHORTAGES, DAMAGED GOODS
If damage or shortages occur, please notify Fashion Course Equipment within three working days of receipt, by email to info@fcelondon.com (Please note that goods may be sent in more than one parcel.)
RETURNS
If you find a fault with an item within a reasonable time after delivery, and subject to confirmation of the fault, we will refund the amount charged for the product and the reasonable cost of returning the goods.
Under the distance selling regulations, you have the legal right to cancel your order within 14 days of receipt of the goods. If you would like to return any goods to us, then please advise us that you wish to return items and the reason why within 14 days of receipt by email to info@fcelondon.com and we will issue a returns authorisation number to you. Goods should be returned to us within 14 days of receiving the authorisation number. Under no circumstances should goods be returned to us without a returns authorisation number. We cannot accept returns for goods without prior notification.
REFUNDS
Refunds for returned items will only be issued once returned to our warehouse, in a saleable, unused, undamaged condition, in the original packaging. The purchase price of the items are refunded to the same card used to purchase them. Shipping costs are non-refundable unless the goods are faulty. The suitability of a product is deemed to be the customer’s responsibility.
Refunds for faulty goods will only be issued once received by our warehouse and will include reasonable shipping costs.
Customers are responsible for the goods until they are received back into our possession.